Design thinking is a method of problem solving that uses a specific set of tools and techniques. It can be applied to starting a new business, improving an existing one, or to developing a strategy for just about anything.
There are four high-level steps in the design thinking process:
Of these, the first step is crucial. If you don’t fully understand the problem, or if your understanding of the problem is flawed, you’ll head down the wrong road from the start and have no chance of developing a solution.
Fortunately, there are a number of software tools that can help with that stage of the process, as well as the others.
Xmind is a mind mapping tool that makes it very easy to visually describe problems and potential solutions. By making use of its templates and using shapes, words and striking colors to note down aspects of a problem, you’ll be able to dig deep and discover what the problem you’re trying to solve really is, rather than attempt to solve only the superficial symptoms.
Xmind has a large library of images, but you can also add your own — pictures are an essential element of visually understanding a problem and applying design thinking. You can add notes too.
If Xmind doesn’t fit with your way of working, try iThoughtsX. While also a mind mapping tool, it has some slight differences with Xmind that may work better for you. It supports importing from and exporting to a wide range of popular mind mapping tools such as Concept Draw, MindManager, and XMind, as well as standard formats like OPML and CSV. Handily, iThoughtsX also has an iOS version, and allows you to handoff between the iOS and Mac versions, as well as sync via iCloud.
2Do is a tool for making and organizing lists. It allows you to work the way you want to work, rather than forcing you to follow a set process. As well as creating lists and adding tasks, you can categorize them and add notes and tags to tasks. You can also create sub-tasks.
Where 2Do really shines is in the way it lets you view lists. As well as viewing them by category or project, you can use Focus Lists to view upcoming and scheduled tasks. Smart Lists are an excellent feature that allow you to create searches, like smart searches in the Finder, by using filters to ensure you only see those lists you need at the time.
Conceptual problem solving requires visual tools for charting plans and tracking progress. Aeon Timeline is ideal for the job. It’s particularly useful if you don’t like working with Gantt charts.
Aeon Timeline’s approach allows you to split projects up into significant elements — say, the four steps in the design thinking process — and then add tasks to each of those. You can then zoom out to see the timeline as a whole, or zoom in to view tasks in detail and check whether they are on-track. You can also link tasks and dependencies and allocate team members and resources to specific tasks or sub-tasks. By plotting out the process in this way, it’s very easy to work out how long it will take and what resources you’ll need.
If you prefer a more traditional approach to project management, Merlin Project Express is the tool to use. It allows you to manage individual or multiple projects and draw up Gantt charts for each. From there, you can add tasks and sub-tasks, jot down notes and allocate resources and team members to tasks. Like Aeon Timeline, Merlin Project Express makes it very easy to see an overview of the Design Thinking process, but also to drill down and analyze individual tasks.
By using different views, you can see which tasks are on track and which are running late, which jobs are costing the most and even which employees are contributing fully to the project.
These are just some of the apps — all available in Setapp — that will help you master design thinking. There are several others that are worth mentioning. Pagico, for example, allows you to store documents like meeting notes and travel itineraries alongside flow charts, tracking the progress of projects. And the Today view will show you all the tasks due on the current day.
Noteplan combines scheduling and tagging with plain text notes to allow you to quickly create calendar entries and add notes to them.
Mastering design thinking isn’t easy, it will require practice and focus, but the apps described here will give you a head start and the best chance of succeeding. Choose the right tools and you’ll be well on your way.