Bewertungen und Rezensionen

Hi Alexy, sorry about the trouble you're experiencing. We're aware of a known issue with the Setapp AI SDK that's affecting some users, and we're actively working on a fix. In the meantime, please reach out to us at [email protected] (mailto:[email protected]) — we'll help you get things working right away. Thank you for your patience!

Hi Anna, I'm sorry to hear you ran into this issue, and thank you for taking the time to leave a review. Could you please email us at **[[email protected]](mailto:[email protected])** with a few more details? If possible, include a short screen recording showing what happens when you try to use AuraFx after restarting it. This will help us identify the cause much more quickly. We'll investigate the issue as soon as we receive your email and work on getting it resolved. Thank you for your patience and for helping us improve AuraFx! — Abdelhak, AuraFx Team

Hi Francois, Thanks for the feedback sorry about the confusion! AuraFx uses Setapp's AI service which requires a one-time OAuth sign-in through your Setapp account. It should connect automatically if your Setapp desktop app is running and logged in. That said, this flow shouldn't be blocking or confusing — we're improving it so it's smoother and only appears when you first use an AI feature rather than at launch. Could you please reach out to us at [email protected] (mailto:[email protected]) with a quick description of what you're seeing? I'd like to help you get it resolved right away. Thanks for your patience! Abdelhak

Hi CD, Thanks for the feedback we hear you. The background removal works via AI generation, and in some cases the exported result may show a checkerboard pattern baked into the pixels rather than true transparency. This is a known issue we're actively fixing to ensure proper alpha channel output on export. That said, AuraFx is designed as a workflow-based editor you can chain multiple actions successively (remove background, then add a shadow, swap to a new background, adjust lighting, etc.) to build a complete result step by step. It's not just a one-click background remover it's a full creative pipeline. We're also working on a BYOK (Bring Your Own Key) option in an upcoming version, giving you the choice to use your own AI API key for more control over quality and model selection. We appreciate you giving it a try and we're committed to making it better. If you'd like to give it another shot after the update, we think you'll see a big differenc

Hi, sorry about that! This error usually means the connection to the AI service couldn't be established. A few things to try: 1.Make sure your Setapp app is up to date (the latest version is required for AI features). 2.Check that you're connected to the internet and not behind a restrictive firewall or VPN that blocks HTTPS connections. 3.Try quitting and reopening AuraFx. If it still doesn't work, could you let me know which macOS version you're on? That'll help me dig into it further. Thanks for the feedback!

Hi Alejandro, I'm sorry you're experiencing this issue, and thank you for reporting it. Could you please send us an email at **[[email protected]](mailto:[email protected])** with a few more details about the problem? If possible, include: * The image you're trying to process (if you can share it) * A screenshot or screen recording of the error * Whether you're using **Setapp AI Credits** or **BYOK (your own API key)** This information will help us reproduce the issue and fix it as quickly as possible. Thank you for helping us improve AuraFx! — Abdelhak, AuraFx Team

Hi Doug, I'm sorry you're experiencing these issues, and thank you for taking the time to report them. This definitely isn't the experience we want you to have. Could you please email us at **[[email protected]](mailto:[email protected])** with a few more details? A short screen recording showing the crashes, the support popup, and the drag-and-drop issue would be incredibly helpful. We'll investigate the problem as soon as we receive your email and work on a fix as quickly as possible. Thank you for your patience and for helping us improve AuraFx. — Abdelhak, AuraFx Team

Hi rGarlin, Thanks for the kind words and the 4.25 we'll take it! You're right that AuraFx shines for quick, everyday edits. We're continuously improving the AI models and output quality, so it keeps getting better for more demanding work too. We're also working on a version that will include a BYOK (Bring Your Own Key) option, letting you plug in your own AI API key for even more control over model choice and quality. Appreciate the feedback enjoy using AuraFx! Best, The AuraFx Team

Hi Tom, thanks for flagging this — sorry for the export confusion. AuraFx is built as a workflow tool, not a single-action editor. After Remove BG you can stack consecutive actions on the same result without re-running it: add Soft / Hard / Floating Shadow, swap to White / Black / Gray BG, apply Reflection, Color Enhance, Upscale, or run a full E-commerce / Hero Product preset — all in one chain. On the export issue you describe: when exporting a transparent result, please make sure the export format is set to PNG (not JPEG/WebP) in Settings → General → Default Export Format. JPEG flattens transparency to white/black and can leave a residual background. PNG preserves the alpha channel cleanly. If you're using PNG and still see a "fake" alpha, please send the original + exported file to [email protected] — I'll investigate personally and fix it in the next update. Thanks again, your feedback directly shapes the roadmap.

Hi Sebastian, I'm sorry to hear that AuraFx didn't meet your expectations, and thank you for taking the time to share your feedback. We'd really like to understand the issues you're experiencing so we can improve them. Could you please email us at **[[email protected]](mailto:[email protected])** with a bit more detail? A short screen recording showing the features that aren't working and the split-view alignment issue would be especially helpful. We're actively improving AuraFx and genuinely appreciate your feedback. We'd love the opportunity to investigate these issues and make the experience better. Thank you! — Abdelhak, AuraFx Team

Hi Mitchel, Thank you for your feedback, and I'm sorry you ran into this issue. The background removal feature should generate a true transparent PNG, so this definitely isn't the expected behavior. Could you please email us at **[[email protected]](mailto:[email protected])** with the image you tested and, if possible, a short screen recording showing the issue? That will help us reproduce the problem and investigate it much more quickly. We appreciate you reporting this and will work to get it resolved as soon as possible. — Abdelhak, AuraFx Team

Bonjour Vivarais07, Merci beaucoup pour votre retour détaillé, c'est exactement ce type de feedback qui nous aide à améliorer AuraFx. Vous avez raison le problème vient du fait que le modèle AI génère une image avec un fond en damier "dessiné" dans les pixels au lieu d'un vrai canal alpha (transparence réelle). C'est une limitation connue de la génération AI que nous sommes en train de corriger. Nous travaillons sur un meilleur post-traitement pour garantir un PNG avec une transparence réelle à l'export. Par ailleurs, nous préparons une version qui inclura l'option BYOK (Bring Your Own Key) vous pourrez utiliser votre propre clé API pour les modèles AI, ce qui vous donnera un contrôle total sur votre consommation de crédits. Merci encore pour votre patience et votre feedback. N'hésitez pas à nous recontacter si vous avez d'autres suggestions. Cordialement, L'équipe AuraFx