Content Moderation Rules

Setapp provides access to apps from Developers and allows Users to interact with certain features of the Services. To keep the Services safe, lawful and fair, we may review and moderate content in accordance with our Terms of Use and applicable law.

This page explains:

• what kinds of content may be restricted,
• what actions we may take,
• and how You can submit a complaint or appeal a decision.

This page summarises our content moderation rules and internal complaint handling procedures. It is provided in accordance with Article 14 of the EU Digital Services Act (DSA).

For full details regarding Your rights and obligations when using the Services, please review our Terms of Use (“Terms”).

We may review and take action in relation to:

• User Content posted within the Services;
• Developer Content made available through the Services;
• Any other information shared through interactive areas of the Services.

Users are responsible for the content they post and for using the Services in compliance with the Terms and applicable law.

User Content must not include:

• violent or threatening material,
• hate speech or discriminatory content,
• harassment,
• illegal content,
• sexually inappropriate material,
• or any other content that violates applicable law or our Terms.

You must not misuse the Services, including by:

• repeatedly posting illegal content;
• submitting manifestly unfounded complaints or reports.

Content may be reviewed:

• following a complaint submitted through our complaint mechanism; or
• where we identify potential violations of the Terms of Use or applicable law.

If content violates our Terms or applicable law, we may:

• remove or restrict access to the content;
• limit its visibility;
• suspend or terminate access to the Services;
• suspend or close an account;
• temporarily stop processing complaints in cases of repeated misuse.

When deciding what action to take, we may consider:

• how often the violations occurred;
• how serious they were;
• whether the behaviour appears intentional;
• and how significant the issue is compared to overall activity.

Suspensions may be temporary (for example, 7 days) or permanent in serious cases.

All moderation decisions are reviewed by appropriately qualified staff.
They are not made solely by automated systems.

If You believe that content violates our Terms or the law, or if You disagree with a decision affecting You, You can submit a complaint through our dedicated page - Reporting content or submitting a complaint to us.

Submitting a complaint is free of charge.

If a decision affects You, You may appeal it within six (6) months of receiving the decision.

We review all complaints and appeals and will inform You of the outcome.

If You are not satisfied with the outcome of the internal complaint process, You may seek resolution through an out-of-court dispute settlement body certified by the Digital Services Coordinator in Your country of residence.

More information is available from Your national Digital Services Coordinator.