Politique de remboursement
If you're reading this policy, something must've gone wrong with Setapp for you. We are sorry to hear that. Before proceeding with refunds, may we suggest you contact our support team or submit a support request? We're trying to address any issue as fast as we can.
If you are not satisfied with software purchased directly from the Setapp (software purchased from a third party must be returned to the third party and is subject to the return policies of that particular reseller), please contact our Customer Support Team within the available refund period of your purchase to receive a refund. Refunds requested more than the available period after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.
Before applying for a refund, make sure all of the conditions below are fulfilled
Available refund period
| App plan billing period | Available refund period |
|---|---|
| 1 month | 14 days |
| 2 months | 14 days |
| 3 months | 14 days |
| 6 months | 14 days |
| 1 year | 30 days |
| One-time | 30 days |
- You canceled your subscription to Setapp.
- You didn't install or open any apps from Setapp during the billing period for which you applied for a refund.
- However, you can install and open the Setapp desktop to get information about the apps or remove them. This will not be considered an obstacle to obtaining a refund.
- You apply for a refund no later than 14 or 30 days after the last payment (depending on your app plan billing period).
EU consumers retain their statutory rights under Directive 2011/83/EU, which may supersede the above conditions.
Note: Uninstalling Setapp doesn't terminate a subscription to Setapp.
NON-REFUNDABLE CASES
Setapp may decline refund claims in the following cases:
- The software is purchased for the wrong platform.
Example: You bought the iOS version of the software but tried to install it on a Windows PC. Since you purchased the software for the wrong platform, you cannot claim a refund.
- You install or open any app from Setapp in the billing period you applied for a refund.
Example: You downloaded an app from Setapp. Once you open this app, you cannot claim a refund.
- We do not offer refunds or credits for price differences if an item you purchased is later offered at a discounted price during a limited-time promotion or special sales event.
Example: If you buy a product for $100 and it goes on sale for $80 the next week during a special promotion, we will not refund or credit the $20 difference.
- Please enter discount codes or coupons before completing your order at checkout. We cannot apply discounts retroactively to orders that have already been placed.
Example: You have a 20% off coupon for Setapp but forgot to use it when buying a subscription to Setapp. Later, you ask the support team to apply the discount to your past purchase. This request will be rejected.
Please note that we can only accept refund claims for products purchased via Setapp.
If you purchased your subscription through a third-party reseller (e.g., Apple App Store), you must contact the reseller directly to request a refund. Their policies govern these transactions.
Apple App Store: If you purchased your subscription via the Apple App Store, your transaction is governed by Apple's refund policy. The Company is unable to issue refunds for payments processed through Apple. To request a refund, please contact Apple Support directly.
Authorized Resellers and Retailers: If you purchased our software through a third-party retailer, reseller, or online marketplace, please note that the refund and return policies of the respective seller apply. MacPaw is unable to process refunds for these purchases. Contact the seller directly to request assistance.
If your refund request is declined by the third-party seller for any reason, MacPaw cannot issue a refund on their behalf.
To request a refund, submit a support ticket. You can always reactivate your subscription, even if you've previously applied for a refund.
To learn more, please refer to the Customer’s Terms of Use. The section Trial Period could be of particular help with refunds.
In case you are issued a refund, it typically should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund, you shall cease all use and destroy all copies, full or partial, of the software for which you no longer possess a valid, purchased license.