Ratings and reviews

We’re sorry to hear that managing duplicates has been frustrating and time-consuming for you. Repeated prompts despite your selection aren’t expected behavior, and we understand how disruptive that can be. Please reach out to our support team at [email protected] so we can look into this and provide a proper solution.

We’re sorry to hear about this experience — that’s certainly not what we want for our users. Issues like excessive memory usage and crashes shouldn’t occur, and we’d like to look into this more closely. Please contact our support team at [email protected] so we can investigate and assist you directly.

Thank you for your feedback. We’re sorry to hear you’re experiencing this issue. Please contact our support team at [email protected] with more details so we can better understand the situation and provide the best possible assistance.

Thank you for your feedback, and sorry to hear about the issue. If Gemini 2 seemed to hang, it might indicate a problem with how the app is interacting with your disk volumes. Please try restarting the app and your Mac, then run the scan again. If the issue persists, we’d appreciate it if you could contact our support team at [email protected] with more details (like a screenshot or the exact step where it hangs). We’re here to help and will gladly look into this further.

Thanks for sharing your thoughts—we're sorry to hear Gemini isn’t working as expected with your Dropbox files. Please reach out to us at [email protected] so we can investigate your case and look into possible workarounds or solutions.

Thank you for sharing such detailed feedback. Please contact our support team at [email protected] so we can review your case and provide guidance or pass your suggestion to our developers.

Thank you for your feedback. Please contact our support team at [email protected] with more details so we can better understand the issue and provide appropriate assistance.

We're truly sorry you're running into crashes — we completely understand how frustrating that can be, and it's certainly not the experience we aim to deliver. Please reach out to us at [email protected] with more details about your macOS version and the steps leading up to the crash. Our team will be happy to investigate further and work on a solution for you.

Thank you for your feedback—sorry to hear about the issues you've encountered. Please contact us at [email protected] so we can investigate what might be affecting the scan results in your Photo Library and help you resolve it.